hotel4d Privacy Policy

1 Introduction and Scope

hotel4d respects the privacy of every visitor and registered user. This Privacy Policy applies to personal information processed through https://hotel4d.cam, the hotel4d account environment, casino and sports betting features, customer support channels and associated payment functions.

By using hotel4d, you acknowledge that personal information may be processed as described in this policy. This acknowledgement does not remove any right available to you under applicable law. Where consent is required for a particular activity, hotel4d will request it separately and allow you to withdraw that consent where legally permitted.

The hotel4d service is intended only for adults aged 21 and above. hotel4d does not knowingly seek personal information from anyone below that age. If information relating to an underage person is identified, hotel4d may restrict the relevant account, investigate the circumstances and remove the information where retention is not legally required.

2 Definitions

For this Privacy Policy, the following expressions have the meanings set out below:

• “Personal information” means information that identifies a person or can reasonably be linked to an identifiable person.
• “Processing” includes collecting, recording, organising, using, storing, disclosing, restricting and deleting information.
• “Account information” means details supplied to create or maintain a hotel4d account.
• “KYC information” means identity, age, address and payment ownership records used for Know Your Customer checks.
• “Technical information” means device, browser, network, session, cookie and security event data.
• “Payment partner” means a bank, e-wallet provider, card processor or transfer provider involved in an eligible transaction.

3 Information We Collect

hotel4d collects information directly from users, automatically through website technology and, where appropriate, from payment, identity verification or fraud-prevention providers. The information collected depends on how a person interacts with hotel4d.

3.1 Registration and Account Information

When an account is created, hotel4d may collect a legal name, date of birth, residential address, email address, phone number, username, password record and selected account preferences. Users must provide accurate and current information so hotel4d can maintain account integrity and communicate important service notices.

3.2 Identity Verification Information

hotel4d may request a valid MyKad, Malaysian driving licence, passport, recent proof of address, selfie or payment ownership evidence. KYC information supports age verification, anti-fraud reviews, account recovery and withdrawal checks. Additional records may be required where account activity presents an elevated security concern.

3.3 Payment and Transaction Information

hotel4d may process transaction amounts, dates, statuses, payment references and limited account identifiers associated with Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank or Hong Leong. Complete card credentials or banking passwords should not be requested through ordinary support messages.

3.4 Gambling and Account Activity

Account records may include deposits, withdrawals, bonus use, casino game participation, sports selections, settlement history, session duration and responsible gambling settings. For example, activity involving EPL, Liga Super Malaysia or UFC markets may be retained as part of the account ledger and dispute record.

3.5 Technical and Communication Information

hotel4d may record IP addresses, browser type, operating system, device identifiers, login time, language settings, approximate location, security alerts and pages viewed. Support enquiries, complaint records and responsible gambling communications may also be retained.

4 Purposes of Data Processing

hotel4d may process personal information for the following legitimate and defined purposes:

• Creating, authenticating and administering hotel4d accounts;
• Confirming age, identity, residential details and payment ownership;
• Processing eligible deposits, withdrawals, reversals and account adjustments;
• Providing casino, live casino and sports betting functions requested by the user;
• Applying bonus terms, account limits and responsible gambling controls;
• Detecting unauthorised access, duplicate accounts, payment fraud and prohibited conduct;
• Responding to support enquiries, complaints and transaction disputes;
• Maintaining reliable systems, analysing faults and improving website usability;
• Meeting applicable record-keeping, regulatory and lawful disclosure requirements;
• Communicating material changes to hotel4d policies or service availability.

hotel4d will not use personal information for a materially incompatible purpose without providing appropriate notice and, where required, obtaining fresh consent.

5 Grounds for Processing

Depending on the circumstances, hotel4d may process information because it is necessary to provide a requested service, comply with a legal obligation, protect legitimate business and security interests, establish or defend legal claims, or act upon valid consent.

Legitimate interests may include preventing fraud, securing hotel4d systems, managing payment disputes, understanding technical performance and protecting users from unauthorised activity. hotel4d considers whether those interests are proportionate and whether a user's privacy interests require additional safeguards.

6 Payments, KYC and Fraud Prevention

hotel4d uses KYC and payment information to verify that an account belongs to an eligible adult and that deposits or withdrawals involve a payment method held in the same person's name. These controls help hotel4d identify identity misuse, chargeback abuse and suspicious transactions.

A withdrawal may be delayed while hotel4d checks identity documents, payment records or unusual activity. Such review does not automatically indicate wrongdoing. It is a protective step that may be necessary before MYR funds can be released through DuitNow, FPX, an e-wallet or a Malaysian bank.

Users should ensure that images are readable and limited to the requested material. Where permitted by the verification instructions, unnecessary sensitive digits may be covered. hotel4d may retain verification outcomes and relevant evidence for fraud prevention, dispute handling and legal compliance.

7 Cookies and Device Information

hotel4d may use cookies and comparable local storage technologies to maintain sessions, remember preferences, support authentication, measure page performance and detect suspicious behaviour. Some technologies are essential for secure account access and cannot be disabled without affecting website operation.

Users may control non-essential cookies through available browser settings. Blocking all cookies can prevent login, interrupt preference storage or reduce the reliability of hotel4d security checks. Browser controls must be managed separately on each device used to access the service.

Technical logs may be combined with account information when hotel4d investigates repeated failed logins, unusual device changes, bonus misuse or suspected account takeover.

8 Disclosure of Information

hotel4d does not sell personal information as an ordinary business activity. Information may be disclosed only where reasonably necessary and subject to appropriate safeguards. Recipients may include:

• Payment processors, Malaysian banks and supported e-wallet providers involved in a transaction;
• Identity verification and fraud-prevention service providers;
• Hosting, cybersecurity, technical maintenance and customer support providers;
• Professional advisers who owe duties of confidentiality;
• Competent authorities where disclosure is required by valid law or legal process;
• A successor organisation involved in a legitimate corporate restructuring, subject to continued privacy protection.

Service providers may process information only for authorised purposes and must apply suitable confidentiality and security measures. hotel4d seeks to limit disclosures to information relevant to the recipient's function.

9 International Data Processing

Some hotel4d technical, payment or verification providers may operate infrastructure outside Malaysia. As a result, information can be processed in a jurisdiction with different privacy rules. Where an international transfer occurs, hotel4d applies safeguards appropriate to the nature of the information and applicable requirements.

Such safeguards may include contractual data protection obligations, access restrictions, encryption and assessments of the recipient's security practices. International processing does not permit a provider to use hotel4d information for unrelated purposes.

10 Data Retention

hotel4d retains information only for as long as reasonably necessary for the purpose for which it was collected, including account administration, transaction records, fraud prevention, dispute resolution and legal compliance. Different categories may have different retention periods.

Closing an account does not require hotel4d to delete every record immediately. Payment histories, KYC outcomes, self-exclusion records and complaint evidence may need to remain available after closure. Retaining a self-exclusion record can also help prevent a restricted person from opening another hotel4d account.

When information is no longer required, hotel4d will take reasonable steps to delete it, anonymise it or place it beyond ordinary operational use.

11 Security Safeguards

hotel4d applies administrative, technical and physical safeguards designed to protect personal information against unauthorised access, loss, alteration and improper disclosure. Measures may include encrypted transmission, restricted staff access, monitoring, authentication controls, backups and incident response procedures.

No internet service can guarantee absolute security. Users also have an important role in protecting hotel4d accounts. Passwords should be unique, difficult to guess and never shared. Users should sign out on shared devices and contact support promptly if an unfamiliar login, payment or password change is detected.

If a personal data incident presents a material risk, hotel4d will investigate, contain the issue and provide any notice required by applicable law.

12 User Rights and Requests

Subject to applicable law and necessary identity verification, a user may ask hotel4d to explain its processing or exercise an available privacy right. A request may be limited where fulfilling it would conflict with legal retention duties, fraud prevention, another person's rights or an active dispute.

To protect account holders, hotel4d may request identity confirmation before acting on a privacy request. hotel4d aims to respond within a reasonable period and will explain if additional time or information is required.

13 Responsible Gambling Information

hotel4d may process deposit limits, loss limits, session reminders, cooling-off requests, self-exclusion records and relevant support communications. This information is used to apply requested restrictions, maintain player safety controls and meet appropriate responsible gambling obligations.

Responsible gambling information may be treated as particularly sensitive because it can reveal personal circumstances. Access is limited to personnel and service providers who require the information for legitimate duties. hotel4d does not use self-exclusion information to encourage renewed gambling.

The hotel4d service is for players aged 21 and above only. Users who feel that gambling is affecting their finances, wellbeing or family relationships should stop playing and use available account restrictions.

14 Changes to This Policy

hotel4d may amend this Privacy Policy to reflect changes in services, security practices, technology or applicable requirements. The revised version will be published on this page with an updated effective date.

Where a change materially affects how existing personal information is processed, hotel4d will take reasonable steps to provide additional notice. Continued use of hotel4d after publication does not remove privacy rights that cannot lawfully be waived.

15 Contact Us

Questions about this Privacy Policy, account information or a privacy rights request may be directed to the hotel4d support team. Include enough detail to identify the relevant issue, but do not send passwords, full payment credentials or identity documents in an ordinary email.

The email address above is displayed as plain text and is not a clickable link. Never include your password, PIN, one-time security code or complete banking credentials in correspondence.