hotel4d Terms & Conditions

1 Introduction

Welcome to hotel4d. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you" or "your") and hotel4d ("we", "us", "our" or "the Platform") in respect of your access to and use of the hotel4d website located at https://hotel4d.cam, including all content, features, casino games, sports betting markets, promotional offers and related services made available through it.

By creating an account, depositing Malaysian Ringgit or any other supported currency, or otherwise accessing any part of the hotel4d platform, you confirm that you have read, understood and unconditionally agreed to be bound by these Terms in their entirety, together with the hotel4d Privacy Policy, Responsible Gambling Policy and any specific promotional rules that apply to individual offers.

If you do not agree to any part of these Terms, you must not create an account or use the hotel4d platform. Continued use following the publication of any amended Terms constitutes acceptance of those amendments.

2 Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the individual registered user account created by a Player on the hotel4d platform.
• "Balance" means the total of real-money funds held in a Player's Account at any given time, excluding bonus funds unless otherwise stated.
• "Bonus Funds" means any promotional credits, free spins value or other incentive amounts credited to an Account subject to promotional terms including wagering requirements.
• "KYC" means Know Your Customer — the identity and address verification process required before withdrawal or at the platform's discretion.
• "MYR" or "RM" means Malaysian Ringgit, the primary fiat currency referenced throughout the hotel4d platform.
• "Supported Payment Methods" includes Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank and Hong Leong, subject to availability.
• "Wagering Requirement" means the number of times a bonus amount must be wagered on eligible games before withdrawal is permitted.
• "Prohibited Conduct" refers to any activity detailed in Section 8 of these Terms that may result in Account suspension or permanent closure.

3 Account Eligibility

To be eligible to register and maintain a hotel4d Account, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age and possess the legal capacity to enter into a binding agreement.
• You are accessing the platform for personal entertainment only, not on behalf of a third party.
• You are not a resident of or physically located in a jurisdiction where online gambling is prohibited by applicable law.
• You are not a current or former employee, director, contractor or close associate of hotel4d, or any related entity, in circumstances where participation creates a conflict of interest.
• You have not previously had an Account closed by hotel4d for a breach of these Terms.
• You are not subject to a self-exclusion order, cooling-off period or any voluntary or operator-imposed restriction that prohibits you from gambling.

hotel4d reserves the right to request documentary evidence of eligibility at any time. Failure to supply satisfactory documentation within a reasonable period may result in Account suspension and withholding of balances pending investigation.

4 Account Registration

Each individual may hold only one hotel4d Account. Duplicate accounts are prohibited. Where multiple accounts are identified as belonging to the same individual — whether through matching personal details, shared payment methods, device fingerprints or IP addresses — hotel4d reserves the right to merge, suspend or permanently close the duplicate account(s) and withhold any bonus funds received through them.

4.1 Accuracy of Information

You agree to provide accurate, current and complete information during registration, including your full legal name, date of birth, residential address, contact email and phone number. You must update this information promptly if it changes. hotel4d accepts no responsibility for account access issues, delayed payments or failed KYC checks arising from inaccurate account details provided by the Player.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your password with any third party. We recommend a strong, unique password not used on any other website or service. You agree to notify hotel4d support immediately if you suspect unauthorised access to your Account. hotel4d will not be liable for any loss or damage arising from your failure to protect login credentials.

5 Deposits & Payments

hotel4d accepts deposits via Supported Payment Methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX and direct bank transfers through Maybank, CIMB, Public Bank, RHB and Hong Leong. All deposits must originate from a payment account registered in your own name. Deposits from third-party accounts are strictly prohibited and may constitute grounds for Account closure.

5.1 Minimum Deposit

The standard minimum deposit at hotel4d is RM 50 unless a specific promotion indicates otherwise. Maximum deposit limits may apply at the platform or payment-provider level and can vary by method and account verification status.

5.2 Currency

The primary account currency is Malaysian Ringgit (MYR). Deposits made in other currencies may be converted at a rate determined at the time of processing. hotel4d is not responsible for exchange-rate fluctuations or fees charged by your payment provider.

5.3 Declined Deposits

hotel4d does not guarantee that every deposit attempt will be processed successfully. Declines may result from payment-provider restrictions, bank policies, anti-fraud checks or system maintenance. In such cases, contact your payment provider or hotel4d support for assistance.

6 Bonuses & Promotions

hotel4d may offer welcome bonuses, reload bonuses, cashback arrangements, birthday rewards, referral incentives and other promotional offers from time to time. All promotions are subject to specific terms that supplement these general Terms and Conditions. In any conflict, specific promotion terms prevail.

6.1 Wagering Requirements

Bonus Funds are not withdrawable until the applicable wagering requirement has been fully met. Wagering requirements may differ by promotion — for example, a standard welcome offer may carry a 10x requirement while a higher-value offer may require 35x. Players should review the specific requirement before accepting any bonus.

6.2 Game Contributions

Not all games contribute equally to wagering requirements. Casino table games, live casino titles and certain other game categories may contribute at a reduced percentage or not at all. Specific promotion pages detail applicable contribution rates.

6.3 Bonus Validity

Bonus Funds and free spin awards carry an expiry date. Any unmet wagering requirement or unclaimed bonus at the expiry time will be forfeited without notice. Ensure you review the expiry period before accepting an offer.

7 Withdrawals

Withdrawal requests are processed subject to completed KYC verification, met wagering requirements on any applicable Bonus Funds, and confirmation that the withdrawal method is registered in the Account holder's name.

7.1 Processing Timeframes

hotel4d targets the following indicative processing windows for verified accounts. These are estimates and not guarantees:

• E-wallet (Touch 'n Go, Boost, GrabPay): typically under 5 minutes for eligible verified accounts
• DuitNow / FPX (Maybank, CIMB, Public Bank, Hong Leong, RHB): typically 5–15 minutes
• Direct bank wire transfer: typically 15–60 minutes

Actual processing times may vary due to KYC review status, banking maintenance windows, payment-partner operational factors or system security checks. hotel4d is not liable for delays attributable to third-party payment providers.

7.2 Minimum and Maximum Withdrawals

Minimum withdrawal amounts and any applicable daily or monthly withdrawal limits are displayed within the Account cashier section at the time of the request. These limits may be adjusted based on Account verification tier.

7.3 Withdrawal Method Matching

Withdrawals must be directed to an account or wallet registered in the same name as the hotel4d Account. hotel4d will not process withdrawals to third-party accounts. This rule exists to protect players against fraud and to comply with applicable anti-money-laundering principles.

8 Fair Use & Prohibited Conduct

The following conduct is strictly prohibited on the hotel4d platform and may result in Account suspension, permanent closure and forfeiture of balances at hotel4d's sole discretion:

• Creating more than one Account per individual
• Providing false, incomplete or misleading registration information
• Registering an Account on behalf of another person without their explicit knowledge and consent
• Using automated bots, scripts, software exploits or artificial intelligence tools to gain an unfair advantage in games or betting markets
• Colluding with other players in any poker, live casino or tournament format
• Participating in any fraudulent payment activity, including the use of stolen payment credentials or disputed chargebacks
• Exploiting technical errors, software bugs or pricing mistakes in a manner inconsistent with genuine player intent
• Laundering funds or using the platform in any manner that facilitates money laundering or financing of unlawful activity
• Attempting to access the accounts of other players

hotel4d cooperates with relevant authorities and may report suspected criminal conduct where legally required to do so.

9 Intellectual Property

All content on the hotel4d platform, including but not limited to text, graphics, logos, game interfaces, software, user interface designs and compiled data, is the property of hotel4d or its licensed third-party providers and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.

You must not reproduce, distribute, modify, create derivative works of, publicly display or commercially exploit any part of the hotel4d platform or its content without prior written authorisation.

10 Limitation of Liability

To the fullest extent permitted by applicable law, hotel4d and its affiliates, officers, employees and service providers shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or in connection with your use of the platform.

hotel4d does not warrant that the platform will be uninterrupted, error-free or free of viruses or other harmful components. Scheduled maintenance, unplanned outages, third-party payment-provider incidents or external network failures may temporarily affect availability. hotel4d will take reasonable steps to minimise disruption but cannot guarantee continuous service.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Malaysian law.

11 Responsible Gambling

hotel4d is committed to providing responsible gambling tools to eligible Account holders. These may include deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion arrangements. Players are encouraged to use these tools whenever they feel that gambling is no longer comfortable or controlled.

If you believe that your gambling behaviour is becoming harmful to yourself, your finances or your family, we strongly recommend pausing all gambling activity and seeking support. Talian Kasih 15999 is a Malaysian social support line that may be relevant for personal distress; GamCare is an internationally recognised responsible gambling advisory organisation. hotel4d references these services as text-only information and does not control or endorse their content.

hotel4d maintains processes to identify accounts showing patterns consistent with problem gambling and reserves the right to apply protective restrictions, contact players directly or escalate to a self-exclusion process where warranted by available information.

For detailed guidance, please read the full hotel4d Responsible Gambling policy.

12 Suspension & Termination

hotel4d may suspend or permanently close any Account at its reasonable discretion, including but not limited to circumstances where:

• A Player is found to have provided false information during registration or KYC
• Prohibited Conduct as defined in Section 8 is detected or reasonably suspected
• A payment reversal, chargeback or fraud alert is raised in connection with the Account
• The Account is subject to a self-exclusion request by the Player
• Regulatory or legal obligations require hotel4d to restrict access
• Account activity is inconsistent with normal player behaviour and consistent with potential misuse

Where an Account is closed, any verified real-money balance — net of applicable bonus funds subject to outstanding wagering requirements — may be returned to the Player through the original deposit method, at hotel4d's discretion and following completion of any required investigation.

Players may also request Account closure voluntarily at any time by contacting hotel4d support. Please refer to the Responsible Gambling section for self-exclusion-specific procedures.

13 Disputes & Governing Law

If you have a dispute relating to your Account, a game outcome, a payment or any other matter, you should first contact hotel4d support at [email protected]. We will endeavour to resolve disputes promptly and fairly.

These Terms and any non-contractual obligations arising from or in connection with them are governed by and construed in accordance with applicable law. In the event of a persistent unresolved dispute, the parties agree to attempt good-faith resolution prior to initiating any formal proceedings.

Game results generated by certified random number generators are final. Complaints relating to game outcomes must be submitted within 30 days of the relevant event. hotel4d does not accept disputes relating to game outcomes submitted outside this period.

14 Amendments

hotel4d reserves the right to amend these Terms at any time by posting an updated version on the hotel4d website. Where changes are material, hotel4d will take reasonable steps to notify registered Players, which may include a notice displayed upon next login or a communication to the registered email address.

Your continued use of the hotel4d platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the platform and may request Account closure.

15 Contact Us

For any questions or concerns regarding these Terms and Conditions, your Account or any hotel4d product, please contact our support team. Support is available 24 hours a day, 7 days a week.

hotel4d is an English-language information and entertainment platform serving Malaysian adult players aged 21 and above. All correspondence should be directed to the support address above. hotel4d does not provide a telephone contact number.